Shipping, Returns and Refunds

Shipping

We currently ship internationally, charges are available when you are ready to check our your shopping cart. Shipping is FREE on all orders over £50 within the UK only. For orders below £50 a flat shipping cost of £3 applies. 

Orders are usually sent via couriers Royal Mail, DHL, Parcel Force or Hermes. We may use other couriers depending on demand and availability. All orders are sent via tracked service for peace of mind. Please allow up to 7 working days for delivery, this excludes Pre-Orders. 

Cancellation / Amendment

  • Orders can be cancelled or amended provided the order has not been shipped.
  • This excludes Pre-orders. Pre-orders are subject to our return policy. 

Returns

Shop with 100% confidence as all products come with a 14 days return policy. Returned products must be in unused and saleable condition. We do not accept returns of opened products. Cost of return shipping is the buyer's responsibility.  

To ensure returned products make it back to us safely we recommend that you use a tracked courier service with insurance, we are not responsible for any lost packages or damage during transit. 

To return an item use the contact us form. Include your order number/reference in the message section with details of the items you want to return.

We do not offer exchanges unless it is a replacement for a like-for-like product. 

Please note that if the item returned does not satisfy these requirements we will not accept it.

Fair use applies, customers may return up to 6 items within a six month period under this policy. Otherwise 14 day terms apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT), If you exceed the limit we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on it's merits. Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale. We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with TCG-Kingdom. You agree that this is fair and reasonable when returning goods under this provision.

Refunds

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.. Refunds are issued to the same payment account used to place the order.